The Rose Plantation Restaurant Custom Dining Reservation Confirmation and Terms of Service The Rose Plantation is committed to “Delightful and Charming Dining in a Historical Setting”. Our goal is to deliver the quality experience that you and we expect. To that end, in certain circumstances a Custom Reservation is necessary. A Custom Reservation is a contract. Custom Reservations may require a credit card hold, fees or deposit. Groups are not required to guarantee their reservation. However, seating will be prioritized as follows:
• Guaranteed reservations
• Reservations booked online
• Non-guaranteed reservations
Walk-ins For non-guaranteed groups, meal preparation will not be started until seated (which could result in delays) and seating may be delayed or not contiguous. Guarantees and Fees – A Credit card hold or deposit may be used to guarantee a reservation. Fees will be charged as incurred and are non-refundable. Menu Options – We are a small custom kitchen. Depending on the season, day of the week, time of day and size of the party, one or more of the following menu options may be available. We will determine with you the option that will work best for you and for us:
A. On-site ordering from the full menu
B. On-site ordering from a limited menu
C. On-site ordering from a multi-option set-price menu
D. Pre-ordering
E. Fixed menu For planning purposes at dinner, the expected entrée wait time from ordering off the menu for a table of 4 is about 20 minutes. Add 2 minutes for each additional person in the group. This impacts the group and all subsequent customer orders. Our goal is to manage group sizes and ordering in a manner that keeps wait times below 45 minutes. Checkout - For faster checkout and fewer errors, we strongly encourage one check for group meals. Miscellaneous drinks will be collected separately. If multiple meal checks are necessary, please advise your members to expect a wait time of about 3 minutes per check. Set Price menus enable groups to collect for meals in advance and pay one meal check at checkout. Single payor groups are eligible for preferred pricing.
Dress Code – Private Parties who have reserved a room may set their own dress code. Lunch, Upstairs dining and Gazebo dining are Casual (Golf Club Casual suggested) except on Special Days. Unless Relaxed Dress is requested in advance and available, the indoor evening Dress Code for men and women is Florida Business Casual. For men, shirts with a collar and slacks are appropriate. Blue jeans without rips, flat-pocket cargo pants, sweaters and shirts without collars may be worn with a sport coat. Ladies should avoid blue denim, shorts or flip-flops. Relaxed Dress means collared shirts, and any good long pants or dressy shorts. Our Dress Code will be enforced. Please dress accordingly. We offer a limited supply of men’s slacks and sport coats. Cancellations / Reductions / No-Shows / Additions Cancellations
☐ Contract Reservations: You may cancel the entire reservation for any reason up to 2 weeks in advance with the loss or carry-forward of non-refundable fees or in the absence of fees, a $10pp lunch $20pp dinner, max $100 cancellation fee for seats we are unable to refill. Reservations cancelled later will forfeit the greater of non-refundable fees plus stated deposits or $10 pp lunch / $20 pp dinner as liquidated damages for seats we are unable to refill.
☐ Special Food Reservations: Cancellation after the food has been purchased and/or prepped will be considered “No-Shows” Reductions Reductions of Guaranteed Reservations - You may reduce headcount up to 10% at any time prior to day of arrival (1 week for special days). Please call us as soon as possible. Failure to give us 1 week notice of reductions greater than 10% on guaranteed reservations will incur a charge of $10pp lunch / $20pp dinner for each reduction.
☐ Special Food Reservations: Reductions after the food has been purchased and/or prepped will be considered “No-Shows” No Shows.
☐ Standard Reservations: For standard reservation “No Shows”, the customer is responsible for the greater of the minimum contract total or $15pp lunch / $20pp dinner.
☐ Special Food Reservations: Cancellations/reductions after special food has been purchased will incur a 50% cancellation charge unless we are able to refill the seats. Cancellations/reductions after special food has been prepped will incur a 100% cancellation charge unless we are able to refill the seats. Additions – We will do our best to accommodate additional guests. We cannot guarantee that seats or food will be available.